360° IT Support in Silver Spring

What is 360° IT Support?

Unlike other Managed IT Support companies Degree Six provides a fully 360° support plan to cover all the needs of your Silver Spring business for ONE flat rate, with NO hidden or extra fees. We have a proprietary 360° process that ensures we address all your technology support and data management needs. With our 360° process we can immediately start offering you real, consistent, profit-driven efficiency so you can focus on your business. It covers everything.

How It works?

vCIO

We have a different kind of relationship with our Silver Spring clients. We offer our knowledge and several lifetimes of experience for use in partnership with our clients. When you have a problem or a task you need to accomplish, we work with you to optimize the technological solutions. When you have a project, compliance, or security worries, you have a partner already at your service.

vCIO

Documentation

Have you ever had IT Support that didn’t seem to know your business, understand your processes, or they seemed to need you to tell them the information they should already have? This is usually due to poor documentation. Ensuring knowledge of your systems, processes, technology, and business operations is our job and we do it well by excellent documenting practices.

Flat Rate Pricing

Have you ever received an invoice that was more than you expected? Have you asked yourself: why is this more than the monthly costs we contracted for? It’s because the “flat rate pricing” other companies use is not truly flat rate. With Degree Six, we provide TRULY Flat Rate Pricing with no additional costs and no hidden fees. You can budget for a consistent cost every month.

Flat Rate Pricing

Friendly Local Field Staff

We have support technicians throughout Silver Spring that we coordinate from our Tysons Corner HQ. We only bring in qualified technicians who are courteous, friendly, professional, and can speak like a human (as opposed to a robot). With a large block of on-site hours, you’ll get the chance to know them.

24/7 Help Desk

Every support plan we offer includes unlimited 24/7 support so that you don’t need to worry about when you have issues, because we are there to assist at any time. Whether you have a case you need to prepare for into the evening or it’s tax season and need assistance at any hour, we have you supported.

24/7 Help Desk

Proactive Tools

Imagine this: you leave your desk to get a coffee and something terrible goes wrong, such as internet going out. With Degree Six, by the time you get to your desk, you’ll be receiving a call that we are working on the issue already and are nearly done. THAT is PROACTIVE, and it’s what our 360° process allow us to do.